Terms of service
Terms and Conditions of Sale & Product Disclaimer
These Terms and Conditions of Sale ("Terms") govern the purchase of products from Mama Nayture Pty Ltd (ABN 59 678 808 494) ("Mama Nayture," "we," "our," or "us") through our website. By placing an order, you agree to these Terms. Please read them carefully.
1. Product Information
1.1. Drink Purple is an elderberry-based immunity drink made with all-natural ingredients. It is free from artificial preservatives and designed for children but suitable for the whole family.
1.2. While we strive for accuracy, product descriptions, images, and information provided on the website are for general informational purposes only.
2. Orders
2.1. By placing an order, you confirm that all information provided is accurate and complete.
2.2. Orders are subject to stock availability. We reserve the right to limit or cancel purchases per customer, household, or transaction.
2.3. Upon placing an order, you will receive a confirmation email. This does not constitute acceptance of the order; it is acknowledgment of receipt.
3. Pricing and Payment
3.1. All prices are listed in Australian Dollars (AUD) and include GST (if applicable).
3.2. Prices are subject to change without prior notice.
3.3. Payment must be made in full at the time of purchase via the payment methods provided on the website.
4. Shipping and Delivery
4.1. We currently deliver within Australia. Shipping costs will be calculated at checkout.
4.2. Delivery times are estimates and may vary due to external factors beyond our control.
4.3. Mama Nayture is not responsible for shipping delays caused by carriers, customs, or unforeseen circumstances.
5. Returns and Refunds
5.1. Due to the nature of the product, we cannot accept returns or exchanges unless the product is damaged upon receipt.
5.2. If your product is damaged you must notify us as soon as possible of receipt with evidence (e.g., photos).
5.3. Refunds will only be processed once the issue is verified. Shipping costs are non-refundable.
6. Consumer Guarantees
6.1. These Terms comply with the Australian Consumer Law. Your rights under consumer guarantees are not limited by these Terms.
6.2. If you believe a product has a manufacturing defect or does not meet the advertised description, please contact us immediately.
7. Limitations of Liability
7.1. Mama Nayture is not liable for any indirect, incidental, or consequential damages arising from the use of our products.
7.2. Always read the product labels and consult with a healthcare provider if you have concerns or allergies.
8. Intellectual Property
8.1. All content on the website, including text, images, and trademarks, is the property of Mama Nayture Pty Ltd. Use of this content without written permission is prohibited.
9. Privacy
9.1. Any personal information provided during the purchase process will be handled per our Privacy Policy.
10. Governing Law
10.1. These Terms are governed by the laws of Queensland, Australia.
10.2. Any disputes arising from these Terms shall be resolved in Queensland courts.
11. Changes to Terms
11.1. Mama Nayture reserves the right to update or modify these Terms at any time without prior notice.
11.2. Your continued use of the website constitutes acceptance of the revised Terms.
12. Contact Information
If you have questions or concerns about these Terms, please contact us:
Mama Nayture Pty Ltd
Email: hello@mamanayture.com
Last Updated: 31 January, 2025.
Product Disclaimers
Mama Nayture Pty Ltd (ABN 59 678 808 494) ("Mama Nayture," "we," "us," or "our") is committed to providing high-quality products. Please read the following disclaimers carefully before using our products.
1. General Health Disclaimer
The information provided on our website is for informational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment. Always consult a qualified healthcare professional for any medical conditions or concerns.
2. Product Claims Disclaimer
Statements about our products have not been evaluated by the Therapeutic Goods Administration (TGA). Our products are not intended to diagnose, treat, cure, or prevent any disease.
3. Allergen Warning
Our products may contain or come into contact with common allergens, including but not limited to:
- Nuts
- Dairy
- Soy
- Gluten
If you have allergies or concerns, please consult the ingredient list or contact us before purchasing.
4. Individual Results Disclaimer
Results may vary from person to person. Product efficacy may be influenced by individual health conditions, lifestyle factors, and dietary habits.
5. Pregnancy and Nursing Disclaimer
If you are pregnant, nursing, or taking medication, please consult your healthcare provider before using our products.
6. Children’s Use Disclaimer
Our products are formulated for children. However, it is recommended to consult with a paediatrician or health professional before introducing any new supplement or product into your child’s diet.
7. Storage and Usage Instructions
Follow the usage instructions provided on the label. Store the product in the refrigerator upon arrival. Proper storage and handling are essential to maintain product quality and efficacy.
8. Shipping and Return Policy
Please refer to our Shipping and Returns Policy for information about shipping timelines, refund eligibility, and other conditions.
9. Product Shelf Life and Expiry Disclaimer
Check the product's expiration date before use. For best results, consume the product before the expiry date to ensure maximum efficacy and safety.
10. Consultation Encouragement
We encourage consulting with your healthcare provider or a qualified naturopath before using any new health products, especially if you have existing health conditions, allergies, or concerns.
11. Contact Information
If you have questions or concerns about these Terms, please contact us:
Mama Nayture Pty Ltd
Email: hello@mamanayture.com
Last Updated: 31 January, 2025.