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Refund policy

Shipping and Returns Policy

This Shipping and Returns Policy outlines the terms and conditions for shipping and returns for Mama Nayture Pty Ltd (ABN 59 678 808 494) ("Mama Nayture," "we," "us," or "our"). Please review this policy carefully before making a purchase.

 

1. Shipping Policy

1.1 Processing Time

  • All orders are processed within 2-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
  • You will receive a shipping notification email once your order has been dispatched.
  • Processing times may be extended during peak periods or due to high demand.

1.2 Shipping Rates & Delivery Estimates

  • Shipping costs will be calculated and displayed at checkout.
  • We offer the following shipping options:
    • Standard Shipping: Estimated 3-7 business days.
    • Express Shipping: Estimated 1-3 business days.

Note: Delivery times are estimates and not guaranteed. Delays may occur due to unforeseen circumstances.

1.3 Domestic Shipping

  • We deliver across Australia using trusted carriers such as Sendle and Australia Post.
  • Free standard shipping is available for orders over AUD $100.

1.4 International Shipping

  • Currently, we only ship within Australia. International shipping may be introduced in the future.

1.5 Order Tracking

  • A tracking number will be provided via email once your order has been shipped.
  • You can track your shipment using the carrier’s website.

1.6 Shipping Restrictions

  • Ensure your delivery address is correct at checkout.
  • Mama Nayture is not responsible for orders shipped to an incorrect address provided by the customer.

1.7 Damaged, Lost, or Stolen Packages

  • Mama Nayture is not liable for packages that are lost or stolen after being marked as delivered by the carrier.
  • If your package arrives damaged, please contact us immediately at hello@mamanayture.com and include photos of the damaged product and packaging.

 

2. Returns Policy

2.1 Return Eligibility

  • Due to the nature of our products, we do not accept returns or exchanges for change of mind or incorrect orders.
  • Returns are only accepted for items received in a damaged condition.

2.2 Return Process

  • If your product is damaged, email us at hello@mamanayture.com as soon as possible.
  • Provide your order number, details of the damage, and photos as proof.

2.3 Refunds

  • Once your return request is approved, we will process your refund.
  • Refunds will be applied to your original payment method within 7-10 business days.

2.4 Exchanges

  • Damaged items can be replaced. Contact us at hello@mamanayture.com with details and photos of the damage to request a replacement.

2.5 Cancellations

  • Orders can only be cancelled if the request is received before dispatch.

3. Contact Information

If you have any questions or concerns about our Shipping and Returns Policy, please contact us:

Mama Nayture Pty Ltd
hello@mamanayture.com

Last Updated: 31 January, 2025.

 

Last Updated: 31 January, 2025.